Returns and Refunds

Please, read the text below to know our policy on Returns and Refunds.

The products sold on mykosherfish.com are perishable goods. Perishable goods are products that have a shorter shelf life and may deteriorate quickly due to environmental factors (e. g. temperature, humidity, etc.).

Considering this, effective from 16 May 2022, all return requests for perishable goods listed on our website will no longer be accepted.

On the other hand, if your items arrive damaged or spoiled upon delivery, we guarantee a full refund on your order.

Customers can request a refund writing an email to info@mykosherfish.com or calling to the number 7182570006

Customers are required to provide valid proof before My Kosher Fish decides to process a refund.

Refund reasonDocuments required
Incomplete order or missing item(s)Photo or video of all the items on the order
Damaged or spoiled goodsPhoto or video of all the items on the order
Wrong item(s)Photo or video of all the items on the order

Once you request a refund, we’ll notify you about the approval or rejection of the refund.

If you’re approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is posted.

Next contact your bank. There is often some processing time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at:

info@mykosherfish.com
7182570006

Or use the contact form below. We’ll reply to you as soon as possible.

 

 If you still have questions, please, reach out to us.