Returns & refunds
Seafood is perishable, so we handle issues quickly and fairly. Here’s how it works.
Perishable products
Because our seafood is fresh and perishable, we’re unable to accept physical returns. Instead, if anything is wrong with your order, we’ll make it right with a replacement or refund.
If something arrives wrong
Please inspect your order on arrival. If an item is damaged, incorrect, or arrives in poor condition, contact us within 24 hours of delivery with your order number and a photo. We’ll arrange a replacement or refund.
- Damaged or spoiled on arrival
- Incorrect item shipped
- Missing item from your order
Refunds
Approved refunds are issued to your original payment method, typically within 5-7 business days.
Cancellations
Orders can be changed or canceled before they’re packed for delivery. Once an order is en route, it can’t be canceled.
Questions?
Call +1 718-257-0006 or email info@mykosherfish.com and we’ll take care of you.